If something looks wrong, don’t panic. Most solar “problems” are simple and fixable. The key is to check safely, understand basic causes, and know when to call a technician.
Common issues (and simple homeowner checks)
1) Lower output (most common)
Likely reasons:
Points:
- Dust on panels
- New shade (tank, tree growth, terrace shed)
- Cloudy/rainy weather or seasonal change
- One-time dip due to weather
Simple fixes:
Points:
- Clean the panels (safe time: early morning/evening)
- Check if any new shade is hitting panels during 11 AM–3 PM
- Compare output with the last 7 days, not one day
- If drop continues 2–3 days after cleaning, call support
2) App not updating / no data
Likely reasons:
Points:
- Wi-Fi password changed
- Router location changed or signal weak
- Monitoring dongle disconnected
- Internet downtime
Simple fixes:
Points:
- Restart router
- Check if inverter is ON and showing normal lights
- Confirm Wi-Fi network is active
- If still not updating, ask installer to reconnect monitoring (often a 5–10 min fix)
3) Inverter shows alert / error
Likely reasons:
Points:
- Grid voltage fluctuation
- Protection trip (ACDB/DCDB protection doing its job)
- Grid outage or unstable supply
- Loose connection (needs technician check)
Simple fixes:
Points:
- Note the exact error code/message (take a photo)
- Wait and see if it auto-recovers when grid stabilizes
- If alert repeats frequently, contact installer with screenshot/photo
- Do not open DB boxes yourself
When to call a technician immediately (no delay)
Stop using the system and call support if you notice:
Points:
- Burning smell
- Sparks
- Loose wires or hanging cables
- Water entering electrical boxes (ACDB/DCDB/inverter area)
- Visible damage to cables, conduit, or junction box
These are safety issues—don’t wait.
What NOT to do (very important)
Points:
- Don’t DIY electrical fixes
- Don’t open ACDB/DCDB boxes
- Don’t try to “tighten” DC connectors yourself
- Don’t spray water near inverter/DB boxes
Important description
Never DIY electrical fixes. Solar is safe when handled correctly, risky when handled casually. Homeowner checks should be visual + monitoring-based only—anything electrical should be done by a trained technician.
If output drops suddenly or alerts repeat, book a quick inspection. A short check can restore generation fast and prevent bigger issues later.
Halo Solar Systems
📍 Address:
Block 2, Chetak Complex, Zone 2, MP Nagar, Bhopal, Madhya Pradesh 462011
📞 Phone Number:
9111328840
📌 GMB Profile Link:
https://maps.app.goo.gl/w9CsAgw3hCZXUG829
📍 Service Areas:
Lalghati ✈️, Airport Road 🛣️, Ayodhya Bypass, Karond, Nehru Nagar, Kotra, Neelbaad, Ratibad, Awadhpuri, Katara Hills ⛰️, Baghmugalia, MP Nagar (Maharana Pratap Nagar), Arera Colony, Habibganj, Shivaji Nagar, Char Imli, Shahpura, Kolar Road, Hoshangabad Road, TT Nagar 🏙️